{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "splunk",
    "name": "Splunk",
    "vendor": "Splunk",
    "website": "https://www.splunk.com",
    "category": "monitoring-and-observability",
    "category_name": "Monitoring & Observability",
    "tags": [],
    "sla_url": "https://www.splunk.com/en_us/legal/splunk-cloud-service-level-schedule.html",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 100,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "time",
      "label": "time-based",
      "value": null,
      "unit": "time"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        },
        {
          "below": 95,
          "credit": 50
        }
      ]
    },
    "claim_process": {
      "deadline_days": 5,
      "deadline_basis": "end_of_calendar_quarter",
      "business_days": false,
      "method": "Email to splunk-cloud-billing@cisco.com",
      "url": "https://www.splunk.com/en_us/customer-success/support-programs.html",
      "required_evidence": [
        "Complete description of the downtime",
        "How the Customer was adversely affected",
        "For how long (duration)"
      ],
      "review_days": null,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Premium"
      ],
      "has_24x7": true,
      "fastest_response": "30 min (P1/Sev1, Premium)",
      "response_is_sla": false,
      "designated_contact": "none",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.splunk.com/en_us/customer-success/support-programs.html",
      "note": "Premium publishes a 30-min P1 target; not stated as a credit-backed SLA. Portal all tiers + phone for P1; Premium 24x7x365 all severities (Standard 24x7 for P1 only). No named TAM/CSM tied to support tiers. OnDemand + Professional Services. Portal all tiers + phone for P1; Premium 24x7x365 all severities (Standard 24x7 for P1 only). No named TAM/CSM tied to support tiers. OnDemand + Professional Services."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cloud",
        "name": "Splunk Cloud",
        "category": "siem",
        "description": "Cloud-hosted SIEM",
        "sla_url": "https://www.splunk.com/en_us/legal/splunk-cloud-service-level-schedule.html",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "enterprise",
        "name": "Splunk Enterprise",
        "category": "siem",
        "description": "On-premise data platform",
        "sla_url": "https://www.splunk.com/en_us/legal/splunk-cloud-service-level-schedule.html",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "observability",
        "name": "Splunk Observability Cloud",
        "category": "monitoring",
        "description": "Full-stack observability",
        "sla_url": "https://www.splunk.com/en_us/legal/splunk-cloud-service-level-schedule.html",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "soar",
        "name": "Splunk SOAR",
        "category": "security",
        "description": "Security orchestration",
        "sla_url": "https://www.splunk.com/en_us/legal/splunk-cloud-service-level-schedule.html",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Splunk is a Monitoring & Observability provider. See the official SLA at [https://www.splunk.com/en_us/legal/splunk-cloud-service-level-schedule.html](https://www.splunk.com/en_us/legal/splunk-cloud-service-level-schedule.html).\n\n<!-- Add human-readable notes about Splunk's SLA nuances here. -->"
  }
}