{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "stripe",
    "name": "Stripe",
    "vendor": "Stripe, Inc.",
    "website": "https://stripe.com",
    "category": "finance-and-payments",
    "category_name": "Finance & Payments",
    "tags": [],
    "sla_url": "https://stripe.com/legal/ssa",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support Dashboard",
      "url": "https://support.stripe.com",
      "required_evidence": [
        "Account ID",
        "Affected API endpoints",
        "Incident timestamps",
        "Failed request IDs",
        "Business impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to Stripe balance"
    },
    "exclusions": [
      "Scheduled maintenance with 24h notice",
      "Force majeure events",
      "Customer integration issues",
      "Rate limiting",
      "Sandbox/test mode"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Growth",
        "Premium",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": "15 min (critical-issue escalation)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://stripe.com/support-plans",
      "note": "Paid tiers add a TAM, health alerts, and an enterprise support pod. Response times are targets. 24x7 phone/email/chat for all users (+ Discord); paid tiers (Growth/Premium/Enterprise) add 24x7 critical teams, a 15-min critical SLA, and a direct-to-TAM Slack. Separate professional services with integration engineers."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Premium",
        "slug": "premium",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "payments",
        "name": "Stripe Payments",
        "category": "payments",
        "description": "Payment processing API",
        "sla_url": "https://stripe.com/legal/ssa",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "connect",
        "name": "Stripe Connect",
        "category": "payments",
        "description": "Marketplace payments platform",
        "sla_url": "https://stripe.com/legal/ssa",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "billing",
        "name": "Stripe Billing",
        "category": "billing",
        "description": "Subscription management",
        "sla_url": "https://stripe.com/legal/ssa",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "dashboard",
        "name": "Stripe Dashboard",
        "category": "management",
        "description": "Management dashboard",
        "sla_url": "https://stripe.com/legal/ssa",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "radar",
        "name": "Stripe Radar",
        "category": "fraud",
        "description": "Fraud prevention",
        "sla_url": "https://stripe.com/legal/ssa",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Stripe is a Finance & Payments provider. See the official SLA at [https://stripe.com/legal/ssa](https://stripe.com/legal/ssa).\n\n<!-- Add human-readable notes about Stripe's SLA nuances here. -->"
  }
}