{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "supabase",
    "name": "Supabase",
    "vendor": "Supabase",
    "website": "https://www.supabase.com",
    "category": "databases-and-data-infrastructure",
    "category_name": "Databases & Data Infrastructure",
    "tags": [],
    "sla_url": "https://supabase.com/sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 30,
    "max_credit": {
      "kind": "capped",
      "label": "30%",
      "value": 30,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 30,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 15
        },
        {
          "below": 98,
          "credit": 20
        },
        {
          "below": 96,
          "credit": 30
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "end_of_month",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@supabase.io",
      "required_evidence": [
        "Affected organization, service(s), region(s), and project(s)",
        "Specific dates and times (in 5-minute intervals) of unavailability",
        "Supporting logs or monitoring data"
      ],
      "review_days": 30,
      "credit_application": "Applied to future billing charges (non-refundable)"
    },
    "exclusions": [
      "Third-party vendors (AWS, Cloudflare, GCP, Azure, GitHub)",
      "Integration partner failures",
      "Force majeure / ISP outages",
      "Customer actions or misconfigurations",
      "Insufficient resource provisioning",
      "Unsupported extensions or versions",
      "Customer-initiated schema changes",
      "Account suspension per terms"
    ],
    "support": {
      "tiers": [
        "Free",
        "Pro",
        "Team",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": "1 hour (Urgent, Enterprise)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": true,
      "professional_services": false,
      "success_program": true,
      "training": false,
      "pricing": "flat",
      "source_url": "https://supabase.com/support-policy",
      "note": "Team and Enterprise list response targets; Priority Plus add-on available. Dashboard + email + dedicated Slack (no phone). 24/7 is Urgent-only on Enterprise Standard (Priority Plus = 24/7 all severities). No documented professional services. Dashboard + email + dedicated Slack (no phone). 24/7 is Urgent-only on Enterprise Standard (Priority Plus = 24/7 all severities). No documented professional services."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "auth",
        "name": "Supabase Auth",
        "category": "authentication",
        "description": "User authentication",
        "sla_url": "https://supabase.com/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "database",
        "name": "Supabase Database (Postgres)",
        "category": "database",
        "description": "Managed PostgreSQL",
        "sla_url": "https://supabase.com/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "edge-functions",
        "name": "Supabase Edge Functions",
        "category": "serverless",
        "description": "Edge compute",
        "sla_url": "https://supabase.com/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "realtime",
        "name": "Supabase Realtime",
        "category": "database",
        "description": "Real-time subscriptions",
        "sla_url": "https://supabase.com/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "storage",
        "name": "Supabase Storage",
        "category": "storage",
        "description": "Object storage",
        "sla_url": "https://supabase.com/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "vector",
        "name": "Supabase Vector",
        "category": "ai",
        "description": "Vector embeddings (pgvector)",
        "sla_url": "https://supabase.com/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Supabase is a Database & Data Infrastructure provider. See the official SLA at [https://supabase.com/sla](https://supabase.com/sla).\n\n<!-- Add human-readable notes about Supabase's SLA nuances here. -->"
  }
}