{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "surveymonkey",
    "name": "SurveyMonkey",
    "vendor": "SurveyMonkey",
    "website": "https://www.surveymonkey.com",
    "category": "productivity",
    "category_name": "Productivity",
    "tags": [],
    "sla_url": "https://www.surveymonkey.com/mp/legal/terms-of-use/",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "N/A - No SLA credits available",
      "url": "https://help.surveymonkey.com/en/",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Premier",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.surveymonkey.com/product/enterprise/",
      "note": "Enterprise adds a dedicated CSM, 24/7 phone/email, and professional services. Enterprise: 24x7 email & phone + CSM; separate professional-services add-on (survey design, dashboards, migration)."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cx",
        "name": "GetFeedback",
        "category": "cx",
        "description": "Customer experience surveys",
        "sla_url": "https://www.surveymonkey.com/mp/legal/terms-of-use/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "audience",
        "name": "SurveyMonkey Audience",
        "category": "research",
        "description": "Market research panel",
        "sla_url": "https://www.surveymonkey.com/mp/legal/terms-of-use/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "surveys",
        "name": "SurveyMonkey Surveys",
        "category": "survey",
        "description": "Survey creation and distribution",
        "sla_url": "https://www.surveymonkey.com/mp/legal/terms-of-use/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "forms",
        "name": "Wufoo Forms",
        "category": "forms",
        "description": "Online form builder",
        "sla_url": "https://www.surveymonkey.com/mp/legal/terms-of-use/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "SurveyMonkey (Momentive) is a Enterprise Software provider. See the official legal terms at [https://www.surveymonkey.com/mp/legal/terms-of-use/](https://www.surveymonkey.com/mp/legal/terms-of-use/) and the [Governing Services Agreement](https://www.surveymonkey.com/mp/legal/gsa/).\n\n<!--\nAs of 2026-06-19, SurveyMonkey publishes no public uptime SLA with service\ncredits. The Terms of Use, Governing Services Agreement, Security Statement, and\nEnterprise Service-Specific Terms contain no defined availability percentage or\ncredit remedy. Any uptime/availability commitment for enterprise customers is\nset in individual Order Forms (referenced by Enterprise Service-Specific Terms\nsection 3.7), which are not public. The 99.9 uptime and 0 credit figures below\nare unverified against the vendor domain; flagged needs_review.\n-->"
  }
}