{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "tenable",
    "name": "Tenable",
    "vendor": "Tenable",
    "website": "https://www.tenable.com",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://static.tenable.com/prod_docs/Service_Level_Agreement.pdf",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.95,
    "max_credit_percent": 20,
    "max_credit": {
      "kind": "capped",
      "label": "20%",
      "value": 20,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 20,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.95,
          "credit": 10
        },
        {
          "below": 95,
          "credit": 15
        },
        {
          "below": 90,
          "credit": 20
        }
      ]
    },
    "claim_process": {
      "deadline_days": 10,
      "deadline_basis": "end_of_month",
      "business_days": false,
      "method": "Email",
      "url": "mailto:credits@tenable.com",
      "required_evidence": [],
      "review_days": null,
      "credit_application": "Non-refundable; may only be applied to future upgrades or renewals of the affected Hosted Services"
    },
    "exclusions": [
      "Regular Maintenance",
      "Scheduled Maintenance",
      "Force Majeure Events",
      "Customer breach of the SLA or Agreement",
      "Customer environment, internal networks, computer systems, firewalls or inability to connect to the internet",
      "Failures of upstream service providers (e.g. AWS)"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Advanced",
        "Premier",
        "Elite",
        "Dedicated Elite"
      ],
      "has_24x7": true,
      "fastest_response": "1 hour (P1/Critical, higher tiers)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.tenable.com/support/plans",
      "note": "Five tiers; 24/7 from Advanced up; TAM add-on; Dedicated Elite assigns a named engineer. Advanced+ : 24x7x365, chat + phone. TAM is an add-on at Premier/Elite."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "asm",
        "name": "Tenable Attack Surface Management",
        "category": "asm",
        "description": "External attack surface discovery",
        "sla_url": "https://static.tenable.com/prod_docs/Service_Level_Agreement.pdf",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "cs",
        "name": "Tenable Cloud Security",
        "category": "cspm",
        "description": "Cloud security posture management",
        "sla_url": "https://static.tenable.com/prod_docs/Service_Level_Agreement.pdf",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "ad",
        "name": "Tenable Identity Exposure",
        "category": "identity-security",
        "description": "Active Directory security",
        "sla_url": "https://static.tenable.com/prod_docs/Service_Level_Agreement.pdf",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "lumin",
        "name": "Tenable Lumin",
        "category": "risk-analytics",
        "description": "Cyber exposure analytics",
        "sla_url": "https://static.tenable.com/prod_docs/Service_Level_Agreement.pdf",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "io",
        "name": "Tenable Vulnerability Management",
        "category": "vulnerability-management",
        "description": "Cloud-based vulnerability scanning",
        "sla_url": "https://static.tenable.com/prod_docs/Service_Level_Agreement.pdf",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Tenable is a Security & Identity provider. See the official SLA at [https://static.tenable.com/prod_docs/Service_Level_Commitment.pdf](https://static.tenable.com/prod_docs/Service_Level_Commitment.pdf).\n\n<!-- Add human-readable notes about Tenable's SLA nuances here. -->"
  }
}