{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "veeam",
    "name": "Veeam",
    "vendor": "Veeam",
    "website": "https://www.veeam.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        },
        {
          "below": 95,
          "credit": 100
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://www.veeam.com/support.html",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Basic",
        "Production",
        "Premier"
      ],
      "has_24x7": true,
      "fastest_response": "30 min (Sev1, Premier)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": true,
      "professional_services": false,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.veeam.com/legal/support-policy.html",
      "note": "Production is 24/7; Premier adds a Support Account Manager and proactive services. Production 1-hr / Premier 30-min Sev1 (24/7); Premier adds a Support Account Manager. Solution design/architecture/training are explicitly OUT of support scope (sold separately)."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "backup",
        "name": "Veeam Backup & Replication",
        "category": "backup",
        "description": "Enterprise backup solution",
        "sla_url": "https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "m365",
        "name": "Veeam Backup for Microsoft 365",
        "category": "backup",
        "description": "Microsoft 365 backup",
        "sla_url": "https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "cloud",
        "name": "Veeam Cloud Connect",
        "category": "cloud-backup",
        "description": "Cloud backup service",
        "sla_url": "https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "one",
        "name": "Veeam ONE",
        "category": "monitoring",
        "description": "Backup monitoring and analytics",
        "sla_url": "https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "recovery",
        "name": "Veeam Recovery Orchestrator",
        "category": "dr",
        "description": "Disaster recovery orchestration",
        "sla_url": "https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Veeam is a Storage & Backup provider. See the official SLA at [https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html](https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html).\n\n<!-- Add human-readable notes about Veeam's SLA nuances here. -->"
  }
}