{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "vercel",
    "name": "Vercel",
    "vendor": "Vercel",
    "website": "https://www.vercel.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://vercel.com/legal/sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": 50,
    "max_credit": {
      "kind": "capped",
      "label": "50%",
      "value": 50,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 50,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.99,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        },
        {
          "below": 95,
          "credit": 50
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "credit_eligibility_date",
      "business_days": false,
      "method": "Written notice to Vercel",
      "url": null,
      "required_evidence": [
        "Log files showing Unscheduled Downtime and the date and time it occurred"
      ],
      "review_days": 60,
      "credit_application": "Monetary credit applied to future use of the Services"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Failure of any third-party vendor",
      "The Internet in general",
      "Factors outside Vercel's reasonable control",
      "Your software or hardware, or third party software or hardware",
      "Force majeure events",
      "Components that do not serve customer content (e.g. APIs or CLI)"
    ],
    "support": {
      "tiers": [
        "Community",
        "Standard",
        "Premium",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": "2 hours (Sev1, Premium Enterprise)",
      "response_is_sla": false,
      "designated_contact": "none",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": false,
      "pricing": "custom",
      "source_url": "https://vercel.com/legal/support-terms",
      "note": "Enterprise tiers (Standard/Premium) publish severity-based response targets; pro services available. Ticket/forum based (Slack is explicitly not a formal support channel; no phone). Standard Enterprise <4 business hrs Sev1, Premium Enterprise <2 hrs 24/7. No documented TAM/CSM."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "platform",
        "name": "Vercel Platform",
        "category": "hosting",
        "description": "The platform as a service that serves customer content to websites and/or applications. Per the SLA, components that do not serve customer content (e.g. APIs or CLI) are excluded.",
        "sla_url": "https://vercel.com/legal/sla",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Vercel is a Cloud Infrastructure provider. See the official SLA at [https://vercel.com/legal/sla](https://vercel.com/legal/sla).\n\n<!-- Add human-readable notes about Vercel's SLA nuances here. -->"
  }
}