{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "vimeo",
    "name": "Vimeo",
    "vendor": "Vimeo",
    "website": "https://www.vimeo.com",
    "category": "content-and-media",
    "category_name": "Content & Media",
    "tags": [],
    "sla_url": "https://vimeo.com/legal/enterprise-terms/sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 25,
    "max_credit": {
      "kind": "capped",
      "label": "25%",
      "value": 25,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 25,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        }
      ]
    },
    "claim_process": {
      "deadline_days": 60,
      "deadline_basis": "end_of_month",
      "business_days": false,
      "method": "Account manager",
      "url": "https://vimeo.com/legal/enterprise-terms/sla",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled Maintenance up to two (2) hours per calendar month",
      "Emergency Maintenance up to one (1) hour per calendar month",
      "Force majeure events",
      "Outages affecting more than 50% of U.S. Internet traffic",
      "Unavailability of Amazon or Google cloud-based services",
      "Blocking or throttling by an Internet service provider or transit provider",
      "Customer intentional acts, errors, or omissions"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Advanced",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": "30 min (critical, Enterprise Platinum)",
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://help.vimeo.com/hc/en-us/articles/12425669477137-About-contacting-Vimeo-Support-and-response-times",
      "note": "Enterprise lists a first-response target and a dedicated account manager. Contact form 24/7 all plans; live chat at Advanced+; phone is Enterprise-only (24/7 on Gold/Platinum). Professional services for OTT/Enterprise."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "hosting",
        "name": "Video Hosting",
        "category": "video",
        "description": "Video hosting and storage",
        "sla_url": "https://vimeo.com/legal/enterprise-terms/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "live",
        "name": "Vimeo Live",
        "category": "streaming",
        "description": "Live streaming",
        "sla_url": "https://vimeo.com/legal/enterprise-terms/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "ott",
        "name": "Vimeo OTT",
        "category": "streaming",
        "description": "OTT streaming service",
        "sla_url": "https://vimeo.com/legal/enterprise-terms/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "player",
        "name": "Vimeo Player",
        "category": "video",
        "description": "Embeddable video player",
        "sla_url": "https://vimeo.com/legal/enterprise-terms/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "record",
        "name": "Vimeo Record",
        "category": "video",
        "description": "Screen recording",
        "sla_url": "https://vimeo.com/legal/enterprise-terms/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Vimeo is a Content & Media provider. See the official SLA at [https://vimeo.com/legal/enterprise-terms/sla](https://vimeo.com/legal/enterprise-terms/sla).\n\nVimeo's SLA is not public/universal: it only applies to Vimeo Enterprise, Vimeo OTT, and Livestream platforms, and only \"if specifically referenced on your Order Form or to Livestream subscription services purchased prior to April 16, 2020.\" Standard consumer plans are not covered.\n\n<!-- Add human-readable notes about Vimeo's SLA nuances here. -->"
  }
}