{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "vonage",
    "name": "Vonage",
    "vendor": "Vonage",
    "website": "https://www.vonage.com",
    "category": "communication-and-collaboration",
    "category_name": "Communication & Collaboration",
    "tags": [],
    "sla_url": "https://www.vonage.com/legal/",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": 99.999,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://www.vonage.com/communications-apis/services/support/",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 15,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Essentials",
        "Premium",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": false,
      "pricing": "custom",
      "source_url": "https://www.vonage.com/communications-apis/services/support/",
      "note": "Premium adds 24/7 and a designated support engineer; Enterprise adds an account manager. Essentials 24/5; Premium & Enterprise 24/7 with an SLA + Designated Support Engineer. Per-severity numbers not public. Accelerate Service Packs for consulting/deploy. Essentials 24/5; Premium & Enterprise 24/7 with an SLA + Designated Support Engineer. Per-severity numbers not public. Accelerate Service Packs for consulting/deploy."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "business-communications",
        "name": "Vonage Business Communications",
        "category": "ucaas",
        "description": "Unified communications",
        "sla_url": "https://www.vonage.com/legal/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "contact-center",
        "name": "Vonage Contact Center",
        "category": "ccaas",
        "description": "Contact center platform",
        "sla_url": "https://www.vonage.com/legal/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "api-sms",
        "name": "Vonage SMS API",
        "category": "cpaas",
        "description": "SMS messaging APIs",
        "sla_url": "https://www.vonage.com/legal/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "api-video",
        "name": "Vonage Video API",
        "category": "cpaas",
        "description": "Video APIs",
        "sla_url": "https://www.vonage.com/legal/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "api-voice",
        "name": "Vonage Voice API",
        "category": "cpaas",
        "description": "Voice APIs",
        "sla_url": "https://www.vonage.com/legal/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Vonage is a Communication & Collaboration provider. See the official SLA at [https://www.vonage.com/legal/sla/](https://www.vonage.com/legal/sla/).\n\n<!-- Add human-readable notes about Vonage's SLA nuances here. -->"
  }
}