{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "webflow",
    "name": "Webflow",
    "vendor": "Webflow",
    "website": "https://www.webflow.com",
    "category": "e-commerce",
    "category_name": "E-commerce",
    "tags": [],
    "sla_url": "https://webflow.com/legal/sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 25,
    "max_credit": {
      "kind": "capped",
      "label": "25%",
      "value": 25,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "flat",
      "remedy": "service_credit",
      "max_credit_percent": 25,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Written request to Webflow",
      "url": "https://support.webflow.com/get-support",
      "required_evidence": [
        "Notice of downtime",
        "Initial time of downtime"
      ],
      "review_days": null,
      "credit_application": "Applied toward ensuing Renewal Term"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Outages of third-party applications, utilities, or connections integrated by Customer (e.g. plug-ins or APIs)",
      "Components, processes, or systems not within Webflow's exclusive control (e.g. Customer proxies or DNS resolvers)",
      "Third-party denial of service or malicious attacks",
      "Force Majeure Events"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://webflow.com/enterprise",
      "note": "Enterprise includes a dedicated CSM, priority queue, and onboarding; response details negotiated per contract. Email via Support Portal all tiers; Enterprise adds priority queue, contractual (non-public) response SLAs, a Solutions Architect, and phone (Enterprise-only, business hours M-F 6am-6pm PT). Hands-on builds routed to Certified Partners."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cms",
        "name": "Webflow CMS",
        "category": "cms",
        "description": "Content management system",
        "sla_url": "https://webflow.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "designer",
        "name": "Webflow Designer",
        "category": "design",
        "description": "Visual web design tool",
        "sla_url": "https://webflow.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "ecommerce",
        "name": "Webflow Ecommerce",
        "category": "e-commerce",
        "description": "E-commerce functionality",
        "sla_url": "https://webflow.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "hosting",
        "name": "Webflow Hosting",
        "category": "hosting",
        "description": "Website hosting",
        "sla_url": "https://webflow.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "logic",
        "name": "Webflow Logic",
        "category": "automation",
        "description": "Visual automation builder",
        "sla_url": "https://webflow.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Webflow is a E-commerce provider. See the official SLA at [https://webflow.com/legal/sla](https://webflow.com/legal/sla).\n\n<!-- Add human-readable notes about Webflow's SLA nuances here. -->"
  }
}