{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "wix",
    "name": "Wix",
    "vendor": "Wix",
    "website": "https://www.wix.com",
    "category": "e-commerce",
    "category_name": "E-commerce",
    "tags": [],
    "sla_url": "https://www.wix.com/about/terms-of-use/enterprise",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 10,
    "max_credit": {
      "kind": "capped",
      "label": "10%",
      "value": 10,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 10,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 10
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "eligibility_date",
      "business_days": false,
      "method": "Support",
      "url": "https://support.wix.com",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard Customer Care",
        "Enterprise (Priority)"
      ],
      "has_24x7": true,
      "fastest_response": "1 hour (Enterprise Priority, 24/7)",
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.wix.com/studio/enterprise",
      "note": "Enterprise bundles 24/7 priority support, a 1-hour first-response commitment, and a dedicated CSM. Enterprise Priority Support: up to a 1-hour first response, 24/7 (verified on Wix Enterprise terms), via ticket/\"Get Help\" routed to a named CSM (phone not committed for top tier). Up to 15 educational hours included; further training scoped separately."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "blog",
        "name": "Wix Blog",
        "category": "cms",
        "description": "Blogging platform",
        "sla_url": "https://www.wix.com/about/terms-of-use/enterprise",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "bookings",
        "name": "Wix Bookings",
        "category": "scheduling",
        "description": "Booking and scheduling",
        "sla_url": "https://www.wix.com/about/terms-of-use/enterprise",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "stores",
        "name": "Wix Stores",
        "category": "e-commerce",
        "description": "E-commerce solution",
        "sla_url": "https://www.wix.com/about/terms-of-use/enterprise",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "studio",
        "name": "Wix Studio",
        "category": "design",
        "description": "Advanced design tools",
        "sla_url": "https://www.wix.com/about/terms-of-use/enterprise",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "websites",
        "name": "Wix Websites",
        "category": "website-builder",
        "description": "Website builder platform",
        "sla_url": "https://www.wix.com/about/terms-of-use/enterprise",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Wix is a E-commerce provider. The public credit-backed SLA (\"Exhibit B - Wix Enterprise Plan SLA\") applies only to the Wix Enterprise Plan: 99.9% Annual Uptime Percentage, 10% Service Credit, claims within 30 days, request-based (not automatic). See the official SLA at [https://www.wix.com/about/terms-of-use/enterprise](https://www.wix.com/about/terms-of-use/enterprise).\n\n<!-- Add human-readable notes about Wix's SLA nuances here. -->"
  }
}