{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "workable",
    "name": "Workable",
    "vendor": "Workable",
    "website": "https://www.workable.com",
    "category": "hr-and-people-operations",
    "category_name": "HR & People Operations",
    "tags": [],
    "sla_url": "https://www.workable.com/legal/additional-terms?tab=service-level-agreement",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.8,
    "max_credit_percent": 30,
    "max_credit": {
      "kind": "capped",
      "label": "30 days",
      "value": 30,
      "unit": "days"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "annual",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 30,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.8,
          "credit": 10
        },
        {
          "below": 97,
          "credit": 25
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://help.workable.com",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled Downtime (notified at least one business day prior)",
      "Emergency Downtime (vulnerability remediation)",
      "Slowness or other performance issues with individual features",
      "Issues related to external apps or third-party providers beyond Workable's control",
      "Products or features identified as pilot, alpha, beta or similar",
      "External network or equipment problems outside Workable's reasonable control"
    ],
    "support": {
      "tiers": [
        "Priority support (all paid plans)"
      ],
      "has_24x7": false,
      "fastest_response": "3 hours (first response, business hours)",
      "response_is_sla": false,
      "designated_contact": "none",
      "architecture_review": false,
      "professional_services": false,
      "success_program": false,
      "training": false,
      "pricing": "included",
      "source_url": "https://www.workable.com/pricing",
      "note": "Single support level across paid plans; 24/7 email, 3-hour target. No credits. Email 24/7; phone/chat Mon-Fri 3am-5pm ET. No dedicated CSM/TAM. Email 24/7; phone/chat Mon-Fri 3am-5pm ET. No dedicated CSM/TAM."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "video",
        "name": "Video Interviews",
        "category": "video",
        "description": "Video interviewing",
        "sla_url": "https://www.workable.com/legal/additional-terms?tab=service-level-agreement",
        "uptime": 99.8,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "hr",
        "name": "Workable HR",
        "category": "hris",
        "description": "HR management",
        "sla_url": "https://www.workable.com/legal/additional-terms?tab=service-level-agreement",
        "uptime": 99.8,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "recruiting",
        "name": "Workable Recruiting",
        "category": "ats",
        "description": "Applicant tracking",
        "sla_url": "https://www.workable.com/legal/additional-terms?tab=service-level-agreement",
        "uptime": 99.8,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "sourcing",
        "name": "Workable Sourcing",
        "category": "sourcing",
        "description": "AI-powered sourcing",
        "sla_url": "https://www.workable.com/legal/additional-terms?tab=service-level-agreement",
        "uptime": 99.8,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Workable is a HR & People Operations provider. See the official SLA at [https://www.workable.com/legal/additional-terms?tab=service-level-agreement](https://www.workable.com/legal/additional-terms?tab=service-level-agreement).\n\nNote: Workable's SLA commits to a Monthly Uptime Percentage of 99.8% or greater. Service Credits are expressed in days of Services (7 / 14 / 30 days), pro-rated against the Workable Annual Plan fees, and must be requested in writing. The SLA does not state a deadline (in days) for submitting credit requests.\n\n<!-- Add human-readable notes about Workable's SLA nuances here. -->"
  }
}