{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "workday",
    "name": "Workday",
    "vendor": "Workday",
    "website": "https://www.workday.com",
    "category": "hr-and-people-operations",
    "category_name": "HR & People Operations",
    "tags": [],
    "sla_url": "https://www.workday.com/content/dam/web/en-us/documents/legal/usla.pdf",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.7,
    "max_credit_percent": 30,
    "max_credit": {
      "kind": "capped",
      "label": "30%",
      "value": 30,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "manual",
      "remedy": "request",
      "max_credit_percent": 30,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.7,
          "credit": 30
        }
      ]
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": null,
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": "Deducted from next invoice for Subscription Fees, or refunded if no subsequent invoice"
    },
    "exclusions": [
      "Customer acts or omissions (incl. use inconsistent with Documentation)",
      "Events outside Workday's reasonable control (force majeure)",
      "Customer or third-party software, hardware, or services",
      "Applications developed under the Workday Developer Program",
      "Scheduled maintenance windows"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Accelerate Essentials",
        "Accelerate",
        "Accelerate Plus"
      ],
      "has_24x7": true,
      "fastest_response": "1 hour (higher-severity cases)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.workday.com/en-us/services/support.html",
      "note": "Accelerate Plus adds a named TAM and governance guidance; per-tier response SLAs are not publicly published. Case-based via Named Support Contact + Community portal (not phone-led). Standard 24/5 (Sev1 24/7 for all); full 24/7 via Workday Success Plans. Case-based via Named Support Contact + Community portal (not phone-led). Standard 24/5 (Sev1 24/7 for all); full 24/7 via Workday Success Plans."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "planning",
        "name": "Workday Adaptive Planning",
        "category": "finance",
        "description": "Financial planning and analysis",
        "sla_url": "https://www.workday.com/content/dam/web/en-us/documents/legal/usla.pdf",
        "uptime": 99.7,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "financials",
        "name": "Workday Financial Management",
        "category": "finance",
        "description": "Enterprise financials and accounting",
        "sla_url": "https://www.workday.com/content/dam/web/en-us/documents/legal/usla.pdf",
        "uptime": 99.7,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "hcm",
        "name": "Workday HCM",
        "category": "hcm",
        "description": "Human Capital Management - core HR",
        "sla_url": "https://www.workday.com/content/dam/web/en-us/documents/legal/usla.pdf",
        "uptime": 99.7,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "learning",
        "name": "Workday Learning",
        "category": "hcm",
        "description": "Learning management system",
        "sla_url": "https://www.workday.com/content/dam/web/en-us/documents/legal/usla.pdf",
        "uptime": 99.7,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "payroll",
        "name": "Workday Payroll",
        "category": "hcm",
        "description": "Payroll processing - critical timing",
        "sla_url": "https://www.workday.com/content/dam/web/en-us/documents/legal/usla.pdf",
        "uptime": 99.7,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Workday is a HR & People Operations provider. See the official SLA at [Universal Service Level Availability and Support Policy](https://www.workday.com/content/dam/web/en-us/documents/legal/usla.pdf) (last updated June 4, 2026). Workday commits to 99.7% monthly uptime for all Workday Service product lines (HiredScore is 99.5%). Service credits are not automatic: a customer must request remedies, which escalate by the number of Failures in a rolling six-month period (corrective-action meeting for the 1st, then 10%/20%/30% of the affected Service's monthly Subscription Fee for the 2nd/3rd/4th).\n\n<!-- Add human-readable notes about Workday's SLA nuances here. -->"
  }
}