{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "zapier",
    "name": "Zapier",
    "vendor": "Zapier",
    "website": "https://www.zapier.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://zapier.com/legal/terms-of-service",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://zapier.com/help",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Professional",
        "Team",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": "30 min (first-response goal, Enterprise)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "included",
      "source_url": "https://help.zapier.com/hc/en-us/articles/8496213764877-Get-help-and-support-with-Zapier",
      "note": "Response times are explicitly stated as \"goals,\" not credit-backed. Enterprise gets 6 hrs/month TAM. No phone; channels are email + chat + screen-share. Response time is a goal, not an SLA. Guided implementation + embedded resources available."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "interfaces",
        "name": "Zapier Interfaces",
        "category": "app-builder",
        "description": "No-code app builder",
        "sla_url": "https://zapier.com/legal/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "tables",
        "name": "Zapier Tables",
        "category": "database",
        "description": "No-code database",
        "sla_url": "https://zapier.com/legal/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "transfer",
        "name": "Zapier Transfer",
        "category": "data-migration",
        "description": "Bulk data transfer",
        "sla_url": "https://zapier.com/legal/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "zaps",
        "name": "Zapier Zaps",
        "category": "automation",
        "description": "Workflow automations",
        "sla_url": "https://zapier.com/legal/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Zapier is a Integration & Automation provider. See Zapier's legal documents at [https://zapier.com/legal](https://zapier.com/legal). Note: Zapier does not publish a public standalone SLA; its uptime SLA is Enterprise-tier and provided under the Enterprise Agreement.\n\n<!-- Add human-readable notes about Zapier's SLA nuances here. -->"
  }
}