Does 8x8 offer a service-level agreement (SLA)?

Yes. 8x8 backs its service with an SLA: if it misses its uptime commitment you are entitled to service credits.

What is 8x8's uptime commitment?

8x8's headline uptime commitment is 99.999%, generally measured per month.

How do I claim 8x8 SLA credits?

Credits are not automatic — you must request them within the SLA's stated claim window.

Vendors › 8x8

SLA Profile

8x8

Communication & Collaboration ·8x8.com ↗ ·verified Jun 2026

Official SLA ↗

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Credit-backed

Publishes an SLA backed by tiered service credits: 99.999% uptime, credits up to 50%.

Source: official SLA ↗ · checked Jun 2026 · View as JSON

99.999%

Uptime

50%

Max credit

30d

Claim window

Credit

Remedy

Standard

Min plan

Reference calculation

Estimate service credit

See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.

Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.

The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.

How to claim

Submission Support ticket plus notice to 8x8 · support.8x8.com

Deadline 30 days of incident

Review timeline Not specified

Credit applied Applied to your bill for the next month after you request it

Required evidence: 8x8 support ticket referencing the Unplanned Downtime, Account in good standing

Common exclusions

Scheduled Maintenance

Force Majeure events

Customer network, ISP, carrier, connectivity, or device issues

Support tiers complementary, not the SLA

Standard SLA-eligible

Included · Business hours

Enterprise SLA-eligible

Custom · 24/7

Per-service SLAs · 2

Most platforms commit to SLAs per service, not one blanket number.

Service