✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
N/A - No public SLA credits · adp.com/contact-us/customer-service.aspx
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
ADP Benefits Administration
Benefits management
HR
Uptime —
SLA covered
ADP Payroll
Payroll processing
Payroll
Uptime —
SLA covered
ADP Talent Management
Recruiting and performance
HR
Uptime —
SLA covered
ADP Time & Attendance
Time tracking
Time Tracking
Uptime —
SLA covered
ADP Workforce Now
HCM platform
HR
Uptime —
SLA covered
Notes — ADP is a HR & People Operations provider. ADP does not publish a public uptime SLA with service credits; its Terms and Conditions provide services “as is” and service-level terms are governed by individually negotiated Master Services Agreements.
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