✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · help.ahrefs.com
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Content Explorer
Content research tool
Content
Uptime —
SLA covered
Keywords Explorer
Keyword research tool
SEO
Uptime —
SLA covered
Rank Tracker
Keyword rank tracking
SEO
Uptime —
SLA covered
Site Audit
Technical SEO audit
SEO
Uptime —
SLA covered
Site Explorer
Backlink and organic traffic analysis
SEO
Uptime —
SLA covered
Notes — Ahrefs is a Marketing & Analytics provider. Ahrefs does not publish a public uptime SLA with service credits; the Terms of Service provide the service “as is” / “as available” with no availability guarantee. The only availability statement is in the Security Measures page (99.8% best-effort infrastructure uptime, not a binding SLA).
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