✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - Standard API has no SLA credits · support.anthropic.com
Review timeline
N/A
Credit applied
N/A - Use via hyperscaler (Bedrock/Vertex) for SLA coverage
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Claude API
Claude AI model API
AI
Uptime —
SLA covered
Claude.ai
Claude web interface
AI
Uptime —
SLA covered
Workbench
API testing and development
AI
Uptime —
SLA covered
Notes — Anthropic is an AI & Machine Learning provider. Anthropic does not publish a credit-backed SLA. The Standard API tier is best-effort with no uptime guarantee. The Priority Tier targeted 99.5% uptime but is no longer available for new purchases — existing commitments are honored through their contract end date. Enterprise customers may negotiate separate availability terms. For credit-backed SLA coverage, use Claude via a hyperscaler (AWS Bedrock, Google Vertex AI) where the cloud provider’s SLA applies.
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