✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
N/A - No SLA service credits offered · help.asana.com/s/?language=en_US
Common exclusions
Beta, trial, proof of concept, and sandbox versions
Service Maintenance (not to exceed 360 minutes per Asana Fiscal Quarter)
Failures or defects arising out of Third Party Services
Causes beyond Asana's control
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Asana Goals
Goal tracking and alignment
OKRs
Uptime 99.9%
SLA covered
Asana Portfolios
Project portfolio tracking
Portfolio Management
Uptime 99.9%
SLA covered
Asana Work Management
Work management platform
Project Management
Uptime 99.9%
SLA covered
Workflow Builder
Custom workflow automation
Automation
Uptime 99.9%
SLA covered
Notes — Asana is a Productivity & Collaboration provider. See the official SLA at https://asana.com/service-levels. Asana’s Service Level Addendum applies to Enterprise & Enterprise+ subscriptions only and sets a target Service Availability Level of 99.9% per Asana Fiscal Quarter. It does not offer service credits, refunds, or any specified remedy for failing to meet the availability target.
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