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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 50%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
50%
Max credit
15d
Claim window
Credit
Remedy
Premium
Min plan
Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Submission
Support Portal · support.atlassian.com
Deadline
15 days of incident
Review timeline
Not specified
Credit applied
Applied to invoice for the affected Cloud Product
Required evidence: Affected Cloud product, Incident details
Common exclusions
Scheduled or emergency maintenance
Force majeure events
Internet/infrastructure issues outside Atlassian's control
Customer breach, unauthorized use, equipment, or data
Third-party products
Sandbox, Free, and Beta products
Integrations, API calls, and mobile experiences (except Bitbucket Git transactions)
Support tiers complementary, not the SLA
Free
—
Free · None
Standard
—
Per-user pricing · Business hours
Premium
SLA-eligible
Per-user pricing (higher) · 24/7
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 7
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Jira
Issue and project tracking
Project Management
Uptime 99.9%
SLA covered
Confluence
Team collaboration and wiki
Documentation
Uptime 99.9%
SLA covered
Bitbucket
Git code hosting
Source Control
Uptime 99.9%
SLA covered
Jira Service Management
Service desk and ITSM
IT Service Management
Uptime 99.9%
SLA covered
Trello
Visual project management
Project Management
Uptime —
SLA not covered
Opsgenie
On-call and alerting; covered by a separate product-specific SLA
Incident Management
Uptime —
SLA not covered
Statuspage
Status page hosting
Status Communication
Uptime —
SLA not covered
Notes — Atlassian is a DevOps & Development provider. See the official SLA at https://www.atlassian.com/legal/sla.
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