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Auth0

Security & Identity ·auth0.com ↗ ·verified Jun 2026
Official SLA ↗
✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 50%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.99%
Uptime
50%
Max credit
5d
Claim window
Credit
Remedy
Standard
Min plan

Reference calculation

Estimate service credit

See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.

Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.

The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.

How to claim

Submission Contact Okta in writing (Technical Account Manager / Sales Representative) · okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf
Deadline 5 days of incident
Credit applied Credit applied to the next invoice; unutilized credits applied to other fees or refunded

Common exclusions

Emergency maintenance
Force Majeure Events
Load or penetration testing by Customer
Alpha, beta, or other non-generally available features or services
Non-production Tenants or environments (e.g. staging and testing)
Failed Customer API Calls due to client-side application errors (custom database, third-party IdPs, Rules/Hooks/Actions, non-Core Service extensibility points)

Support tiers complementary, not the SLA

Standard SLA-eligible
Included · Business hours
Enterprise SLA-eligible
Custom · 24/7

Per-service SLAs · 5

Most platforms commit to SLAs per service, not one blanket number.
Service
Category
Uptime
SLA
Auth0 Authentication
Universal Login and authentication
Identity
Uptime 99.99%
SLA covered
Auth0 Multi-Factor Auth
MFA services
Identity
Uptime 99.99%
SLA covered
Auth0 Organizations
B2B identity management
Identity
Uptime 99.99%
SLA covered
Auth0 SSO
Single Sign-On
Identity
Uptime 99.99%
SLA covered
Auth0 Actions
Custom logic in auth flows (excluded from Core Services SLA)
Identity
Uptime 99.9%
SLA not covered

Notes — Auth0 is a Security & Identity provider. See the official Auth0 Platform Service Level Agreement at https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf.

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