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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 100%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.99%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
Business
Min plan
How to claim
Submission
AWS Support Center · console.aws.amazon.com/support/
Deadline
30 days of incident
Review timeline
5-10 business days
Credit applied
Applied to next billing cycle
Required evidence: AWS Account ID, Affected resource ARNs, Incident timestamps (UTC), Error logs or screenshots
Common exclusions
Scheduled maintenance with prior notice
Force majeure events
Customer-initiated actions or misconfigurations
Free tier usage
Preview and beta services
Exceeding service quotas
Support tiers complementary, not the SLA
Basic
—
Free · None
Developer
—
$29/month · Business hours
Business
SLA-eligible
Greater of $100/month or 10% of AWS charges · 24/7
Enterprise
SLA-eligible
Greater of $15,000/month or custom · 24/7
Per-service SLAs · 62
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Amazon DynamoDB
Managed NoSQL database service
Database
Uptime 99.999%
SLA covered
AWS KMS
—
Uptime 99.999%
SLA not covered
Amazon EC2
Virtual servers in the cloud
Compute
Uptime 99.99%
SLA covered
Amazon Aurora
—
Uptime 99.99%
SLA not covered
Amazon ECS
—
Uptime 99.99%
SLA not covered
AWS Fargate
—
Uptime 99.99%
SLA not covered
Amazon ElastiCache
—
Uptime 99.99%
SLA not covered
Amazon EventBridge
—
Uptime 99.99%
SLA not covered
AWS Secrets Manager
—
Uptime 99.99%
SLA not covered
AWS Direct Connect
—
Uptime 99.99%
SLA not covered
Elastic Load Balancing
—
Uptime 99.99%
SLA not covered
Amazon EBS
—
Uptime 99.99%
SLA not covered
Amazon EFS
—
Uptime 99.99%
SLA not covered
Amazon DocumentDB
—
Uptime 99.99%
SLA not covered
Amazon Neptune
—
Uptime 99.99%
SLA not covered
Amazon Keyspaces
—
Uptime 99.99%
SLA not covered
Amazon Timestream
—
Uptime 99.99%
SLA not covered
Amazon Connect
—
Uptime 99.99%
SLA not covered
AWS Lambda
Serverless compute service
Compute
Uptime 99.95%
SLA covered
Amazon RDS
Managed relational database service
Database
Uptime 99.95%
SLA covered
Amazon EKS
Managed Kubernetes service
Containers
Uptime 99.95%
SLA covered
Amazon API Gateway
—
Uptime 99.95%
SLA not covered
Amazon SageMaker
—
Uptime 99.95%
SLA not covered
AWS WAF
—
Uptime 99.95%
SLA not covered
AWS Amplify Hosting
—
Uptime 99.95%
SLA not covered
AWS AppSync
—
Uptime 99.95%
SLA not covered
Amazon S3
Object storage service
Storage
Uptime 99.9%
SLA covered
Amazon CloudFront
Content delivery network
CDN
Uptime 99.9%
SLA covered
Amazon SQS
Managed message queue service
Messaging
Uptime 99.9%
SLA covered
Amazon SNS
Managed notification service
Messaging
Uptime 99.9%
SLA covered
Amazon Kinesis Data Streams
—
Uptime 99.9%
SLA not covered
Amazon Redshift
—
Uptime 99.9%
SLA not covered
Amazon OpenSearch Service
—
Uptime 99.9%
SLA not covered
Amazon Bedrock
—
Uptime 99.9%
SLA not covered
Amazon Cognito
—
Uptime 99.9%
SLA not covered
AWS Step Functions
—
Uptime 99.9%
SLA not covered
AWS Systems Manager Parameter Store
—
Uptime 99.9%
SLA not covered
Amazon VPC
—
Uptime 99.9%
SLA not covered
Amazon CloudWatch
—
Uptime 99.9%
SLA not covered
Amazon MSK
—
Uptime 99.9%
SLA not covered
Amazon MQ
—
Uptime 99.9%
SLA not covered
Amazon QLDB
—
Uptime 99.9%
SLA not covered
AWS Backup
—
Uptime 99.9%
SLA not covered
AWS Transfer Family
—
Uptime 99.9%
SLA not covered
Amazon Lex
—
Uptime 99.9%
SLA not covered
Amazon Polly
—
Uptime 99.9%
SLA not covered
Amazon Transcribe
—
Uptime 99.9%
SLA not covered
Amazon Translate
—
Uptime 99.9%
SLA not covered
Amazon Rekognition
—
Uptime 99.9%
SLA not covered
Amazon Textract
—
Uptime 99.9%
SLA not covered
Amazon Comprehend
—
Uptime 99.9%
SLA not covered
AWS CodeBuild
—
Uptime 99.9%
SLA not covered
AWS CodePipeline
—
Uptime 99.9%
SLA not covered
AWS CodeDeploy
—
Uptime 99.9%
SLA not covered
AWS Glue
—
Uptime 99.9%
SLA not covered
Amazon Athena
—
Uptime 99.9%
SLA not covered
Amazon QuickSight
—
Uptime 99.9%
SLA not covered
AWS IoT Core
—
Uptime 99.9%
SLA not covered
Amazon Route 53
Scalable DNS and domain registration
DNS
Uptime 100%
SLA covered
AWS Shield Advanced
—
Uptime —
SLA not covered
AWS App Runner
—
Uptime —
SLA not covered
AWS Certificate Manager
—
Uptime —
SLA not covered
Notes — AWS is a Cloud Infrastructure provider. See the official SLA at https://aws.amazon.com/legal/service-level-agreements/.
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