✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · bamboohr.com/about-bamboohr/contact/
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
BambooHR Core
Core HR management
HRIS
Uptime —
SLA covered
BambooHR Hiring
Applicant tracking
ATS
Uptime —
SLA covered
BambooHR Payroll
Payroll processing
Payroll
Uptime —
SLA covered
BambooHR Performance
Performance reviews
Performance Management
Uptime —
SLA covered
Time Tracking
Time tracking and PTO
Time & Attendance
Uptime —
SLA covered
Notes — BambooHR is a HR & People Operations provider. See the official SLA at https://www.bamboohr.com/legal/terms-of-service.
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