✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
no_credit
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · developer.paypal.com/braintree/help
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Braintree Gateway
Payment gateway
Payment Processing
Uptime —
SLA covered
Braintree Vault
Secure card storage
Card Vaulting
Uptime —
SLA covered
PayPal Integration
PayPal checkout
Wallet
Uptime —
SLA covered
Venmo Integration
Venmo checkout
Wallet
Uptime —
SLA covered
Notes — Braintree is a Finance & Payments provider. See the official legal agreements at https://www.paypal.com/us/legalhub/braintree/home. Braintree (a PayPal service) does not publish a public uptime SLA with service credits; the Braintree Payment Services Agreement provides the service “AS IS” without any warranty (Section 8.03).
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