Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Common exclusions
Support tiers complementary, not the SLA
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Notes — Civo is a Cloud Infrastructure provider focused on Kubernetes-native cloud. The SLA provides tiered credits (10%/40%/100%) below the 99.95% monthly uptime guarantee, with a 30-day claim window from the date of the outage. Credits are applied as future invoice discounts and expire 12 months from issuance.