✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Contact sales · mailto:sales@clickhouse.com
Common exclusions
Non-HA-configured services (SLA applies only to High Availability services)
Non-committed-spend customers
Credits below $1 USD minimum threshold
Support tiers complementary, not the SLA
Development
—
Usage-based · Business hours
Production
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Usage-based · Business hours
Committed Spend
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
ClickHouse Cloud
Managed ClickHouse analytics database (High Availability configuration required for SLA)
Database
Uptime —
SLA not covered
Notes — ClickHouse Cloud offers an analytics database with a public SLA document, but the actual uptime target percentages are not disclosed — they apply only to “select committed spend contracts” for High Availability-configured services. Contact ClickHouse sales for committed-spend SLA terms.
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