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Credit-backed
Publishes an SLA backed by flat-rate service credits: 100% uptime, credits up to 100%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
100%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
Business
Min plan
How to claim
Submission
Support Ticket · dash.cloudflare.com/support
Deadline
30 days of incident
Review timeline
Not specified in SLA
Credit applied
Applied against monthly service fees
Required evidence: Detailed descriptions of the incident(s), The duration of the incident, Network traceroutes, The URL(s) affected, Any attempts made by Customer to resolve the incident
Common exclusions
Factors outside Cloudflare's reasonable control
Customer or third-party hardware or software
Actions or inactions of Customer or third parties
Use of the Service after Cloudflare advised modification
Beta and trial Service
Acts or omissions of Customer's users/agents/contractors/vendors
Support tiers complementary, not the SLA
Free
—
Free · None
Pro
—
$20/month per domain · Email
Business
SLA-eligible
$200/month per domain · 24/7
Enterprise
SLA-eligible
Custom pricing · 24/7
Per-service SLAs · 37
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Cloudflare Workers
Serverless edge compute
Compute
Uptime 99.99%
SLA covered
Cloudflare R2
Zero egress object storage
Storage
Uptime 99.9%
SLA covered
Cloudflare Pages
JAMstack platform
PaaS
Uptime 99.9%
SLA covered
Cloudflare CDN
Global content delivery network
CDN
Uptime 100%
SLA covered
Cloudflare DNS
Managed DNS service
DNS
Uptime 100%
SLA covered
Cloudflare WAF
Web application firewall
Security
Uptime 100%
SLA covered
DDoS Protection
DDoS mitigation
Security
Uptime 100%
SLA covered
Cloudflare Workers KV
—
Uptime 100%
SLA not covered
Cloudflare Durable Objects
—
Uptime 100%
SLA not covered
Cloudflare R2 Storage
—
Uptime 100%
SLA not covered
Cloudflare Stream
—
Uptime 100%
SLA not covered
Cloudflare Images
—
Uptime 100%
SLA not covered
Cloudflare Load Balancing
—
Uptime 100%
SLA not covered
Cloudflare Argo Smart Routing
—
Uptime 100%
SLA not covered
Cloudflare DDoS Protection
—
Uptime 100%
SLA not covered
Cloudflare Bot Management
—
Uptime 100%
SLA not covered
Cloudflare Access
—
Uptime 100%
SLA not covered
Cloudflare Gateway
—
Uptime 100%
SLA not covered
Cloudflare Tunnel
—
Uptime 100%
SLA not covered
Cloudflare Magic Transit
—
Uptime 100%
SLA not covered
Cloudflare Magic WAN
—
Uptime 100%
SLA not covered
Cloudflare Spectrum
—
Uptime 100%
SLA not covered
Cloudflare SSL/TLS
—
Uptime 100%
SLA not covered
Cloudflare Rate Limiting
—
Uptime 100%
SLA not covered
Cloudflare API Gateway
—
Uptime 100%
SLA not covered
Cloudflare Waiting Room
—
Uptime 100%
SLA not covered
Cloudflare Turnstile
—
Uptime 100%
SLA not covered
Cloudflare WARP
—
Uptime 100%
SLA not covered
Cloudflare Browser Isolation
—
Uptime 100%
SLA not covered
Cloudflare CASB
—
Uptime 100%
SLA not covered
Cloudflare Email Security
—
Uptime 100%
SLA not covered
1.1.1.1 DNS Resolver
—
Uptime —
SLA not covered
Cloudflare D1
—
Uptime —
SLA not covered
Cloudflare Email Routing
—
Uptime —
SLA not covered
Cloudflare Registrar
—
Uptime —
SLA not covered
Cloudflare Always Online
—
Uptime —
SLA not covered
Cloudflare Time Services
—
Uptime —
SLA not covered
Notes — Cloudflare is a CDN & Edge provider. See the official SLA at https://www.cloudflare.com/business-sla/.
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