Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Common exclusions
Support tiers complementary, not the SLA
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Notes — Cohere is a AI & Machine Learning provider. See the official Service Level Objective (SLO) at https://cohere.com/slo. Cohere publishes a public Service Level Objective (SLO) with service credits. Covered Services are os.cohere.ai and api.cohere.ai, each with a >= 99.5% Monthly Uptime Percentage objective. Service Level Credits are tiered: 10% of the monthly invoice for 98% to < 99.5%, 20% for 95% to 97.99%, and 30% for < 94.99%. Credits are the sole and exclusive remedy and are not automatic: Customer must notify support@cohere.com within 30 days, and Cohere determines eligibility in its sole discretion. Credits apply to future invoices only and are forfeited on termination; no refunds.