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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.99%
Uptime
—
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Support Ticket · support.contentful.com/
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled Maintenance (announced 3+ business days ahead, max 4 hours/month)
Force Majeure Events and factors outside Contentful's reasonable control
Customer applications, equipment, and third-party issues
Beta services and non-generally-available features
Customer suspension or termination scenarios
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Content Delivery API
Content delivery endpoints (cdn.contentful.com, graphql.contentful.com)
CMS
Uptime —
SLA covered
Content Asset CDN
Asset and image delivery (assets.contentful.com, images.contentful.com, videos.contentful.com, downloads.contentful.com)
Media
Uptime —
SLA covered
Content Management
Management and authoring endpoints (api.contentful.com, preview.contentful.com, app.contentful.com, compose.contentful.com, launch.contentful.com)
CMS
Uptime —
SLA covered
Contentful Personalization Experience API
Personalization experience endpoints (experience.eu.ninetailed.co, experience.ninetailed.co)
CMS
Uptime —
SLA covered
Notes — Contentful is a Content & Media provider. See the official SLA at https://www.contentful.com/legal/service-level-agreement/.
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