✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Support Portal · supportportal.crowdstrike.com/s/get-help
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Falcon Discover
IT hygiene
Asset Management
Uptime —
SLA covered
Falcon Identity
Identity threat protection
Identity Security
Uptime —
SLA covered
Falcon Insight
Endpoint detection and response
EDR
Uptime —
SLA covered
Falcon OverWatch
Managed threat hunting
MDR
Uptime —
SLA covered
Falcon Prevent
Next-gen antivirus
Endpoint Security
Uptime —
SLA covered
Falcon Spotlight
Vulnerability management
Vulnerability
Uptime —
SLA covered
Notes — CrowdStrike is a Security & Identity provider. See the official terms at https://www.crowdstrike.com/en-us/legal/terms-conditions/. Note: CrowdStrike does not publish a public uptime/credit SLA; the only public availability figure is the “99.99% guaranteed uptime” marketing claim on Falcon pricing pages.
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