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Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime, credits up to 25%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.95%
Uptime
25%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Submission
Support Portal · help.databricks.com/s/
Deadline
30 days of incident
Review timeline
15 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Databricks SQL
SQL analytics warehouse
Data Warehouse
Uptime —
SLA covered
Databricks Workspace
Unified analytics workspace
Data Platform
Uptime —
SLA covered
Delta Lake
Open table format storage
Data Lake
Uptime —
SLA covered
MLflow
Machine learning lifecycle
ML Platform
Uptime —
SLA covered
Unity Catalog
Unified data governance
Data Governance
Uptime —
SLA covered
Notes — Databricks is a Database & Data Infrastructure provider. See the official SLA at https://www.databricks.com/legal/platform-services-schedule.
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