✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
N/A - No public SLA credits · deepgram.com/contact-us
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Nova (Speech-to-Text)
Flagship ASR model
AI
Uptime —
SLA not covered
Aura (Text-to-Speech)
TTS model
AI
Uptime —
SLA not covered
Voice Agent API
STT+LLM+TTS pipeline
AI
Uptime —
SLA not covered
Deepgram Dedicated
Single-tenant / on-prem deployment
AI
Uptime —
SLA covered
Notes — Deepgram is an AI & Machine Learning provider. See the SLA/terms at https://deepgram.com/dedicated.
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