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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 30%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
30%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Submission
Automatic · docebo.com/company/service-level-agreement/
Credit applied
Applied to customer account; refund within 60 days if no further fees owing
Common exclusions
Planned downtime during maintenance windows
Emergency downtime (with ~24 hours advance notice)
Force majeure events
Customer misconfiguration (failure to configure per Documentation/instructions)
Customer internet connectivity issues
Unavailability of specific features while other key features remain available
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Docebo Connect
Integration platform
Integration
Uptime 99.9%
SLA covered
Docebo Content
Learning content marketplace
Content
Uptime 99.9%
SLA covered
Docebo Learn
Learning management system
LMS
Uptime 99.9%
SLA covered
Docebo Shape
AI-powered content creation
Content Authoring
Uptime 99.9%
SLA covered
Notes — Docebo is a Other SaaS provider. See the official SLA at https://www.docebo.com/company/service-level-agreement/.
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