✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support Request · dropbox.com/support
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Dropbox API
Developer API
APIs
Uptime —
SLA covered
Dropbox Cloud Storage
File storage
Storage
Uptime —
SLA covered
Dropbox Paper
Collaborative docs
Productivity
Uptime —
SLA covered
Dropbox Sign
E-signatures (HelloSign)
Legal
Uptime —
SLA covered
Dropbox Sync
File sync
Storage
Uptime —
SLA covered
Notes — Dropbox is a Productivity & Collaboration provider. See the official Dropbox Business Agreement at https://www.dropbox.com/business_agreement. Note: Dropbox does not publish a public uptime SLA with service credits; its agreements disclaim any availability guarantee.
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