✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support Request · help.figma.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
FigJam
Whiteboarding tool
Design
Uptime —
SLA covered
Figma API
REST API
APIs
Uptime —
SLA covered
Figma Design
Design editor
Design
Uptime —
SLA covered
Figma Dev Mode
Developer handoff
Development
Uptime —
SLA covered
Figma Real-time Collaboration
Multi-user editing
Design
Uptime —
SLA covered
Notes — Figma is a Productivity & Collaboration provider. Figma does not publish a public service-level agreement with uptime commitments or service credits; its Software Services Agreement governs Organization and Enterprise plans. See https://www.figma.com/ssa/.
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