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Credit-backed
Publishes an SLA backed by tiered service credits: 99.8% uptime, credits up to 3%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.8%
Uptime
3%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Submission
Support · support.freshworks.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Freshcaller
Cloud phone system
Voice
Uptime —
SLA covered
Freshchat
Live chat and messaging
Messaging
Uptime —
SLA covered
Freshdesk
Help desk software
Customer Service
Uptime —
SLA covered
Freshmarketer
Marketing automation
Marketing
Uptime —
SLA covered
Freshsales
Sales CRM
CRM
Uptime —
SLA covered
Freshservice
IT service management
ITSM
Uptime —
SLA covered
Notes — Freshworks is a CRM & Sales provider. See the official SLA at https://www.freshworks.com/terms/.
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