✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · help.front.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Front Analytics
Team analytics
Analytics
Uptime —
SLA covered
Front Chat
Live chat
Chat
Uptime —
SLA covered
Front Inbox
Shared inbox platform
Email
Uptime —
SLA covered
Front Workflows
Workflow automation
Automation
Uptime —
SLA covered
Notes — Front is a Communication & Collaboration provider. Front does not publish a public uptime SLA with service credits on its own domain; the canonical legal terms are the SaaS Services Agreement, which disclaims availability rather than committing to an uptime percentage. The uptime/credit values in this record are unverified and flagged for review.
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