Does GCP offer a service-level agreement (SLA)?

Yes. GCP backs its service with an SLA: if it misses its uptime commitment you are entitled to service credits.

What is GCP's uptime commitment?

GCP's headline uptime commitment is 99.99%, generally measured per month.

How do I claim GCP SLA credits?

Credits are not automatic — you must request them within the SLA's stated claim window.

Vendors › GCP

SLA Profile

GCP

Cloud Infrastructure ·cloud.google.com ↗ ·verified Jun 2026

Official SLA ↗

✓

Credit-backed

Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 100%.

Source: official SLA ↗ · checked Jun 2026 · View as JSON

99.99%

Uptime

100%

Max credit

60d

Claim window

Credit

Remedy

Standard

Min plan

How to claim

Submission Google Cloud Support · console.cloud.google.com/support

Deadline 60 days of incident

Review timeline 5-10 business days

Credit applied Applied as credit to Google Cloud account

Required evidence: Google Cloud Project ID, Affected resource names, Incident timestamps (UTC), Error logs from Cloud Logging, Description of business impact

Common exclusions

Scheduled maintenance

Force majeure events

Customer misconfigurations

Alpha/Beta services

Free tier usage

Quota exceeded errors

Support tiers complementary, not the SLA

Basic —

Free · None

Standard SLA-eligible

$29/user/month (min $100) · Business hours

Enhanced SLA-eligible

3% of monthly spend (min $500) · 24/7 for P1

Premium SLA-eligible

4% of monthly spend (min $12,500) · 24/7

Per-service SLAs · 89

Most platforms commit to SLAs per service, not one blanket number.

Service

Category

Uptime

SLA

Cloud Spanner

Globally distributed relational database

Database

Uptime 99.999%

SLA covered

Firestore

—

Uptime 99.999%

SLA not covered

Cloud Bigtable

—

Uptime 99.999%

SLA not covered

Compute Engine

Virtual machines on demand

Compute

Uptime 99.99%

SLA covered

Cloud SQL

Managed MySQL, PostgreSQL, SQL Server

Database

Uptime 99.99%

SLA covered

BigQuery

Serverless data warehouse

Analytics

Uptime 99.99%

SLA covered

Compute Engine and Load Balancing

—

Uptime 99.99%

SLA not covered

Memorystore

—

Uptime 99.99%

SLA not covered

AlloyDB

—

Uptime 99.99%

SLA not covered

Apigee

—

Uptime 99.99%

SLA not covered

Cloud Interconnect

—

Uptime 99.99%

SLA not covered

Cloud NAT

—

Uptime 99.99%

SLA not covered

Cloud NGFW

—

Uptime 99.99%

SLA not covered

Cloud VPN

—

Uptime 99.99%

SLA not covered

Filestore

—

Uptime 99.99%

SLA not covered

Google Cloud Armor

—

Uptime 99.99%

SLA not covered

Google Cloud NetApp Volumes

—

Uptime 99.99%

SLA not covered

Google Cloud VMware Engine

—

Uptime 99.99%

SLA not covered

Spectrum Access System

—

Uptime 99.99%

SLA not covered

Cloud Storage

Object storage for any amount of data

Storage

Uptime 99.95%

SLA covered

Cloud Functions

Event-driven serverless compute

Compute

Uptime 99.95%

SLA covered

Google Kubernetes Engine

Managed Kubernetes

Containers

Uptime 99.95%

SLA covered

Cloud Run

Fully managed serverless containers

Compute

Uptime 99.95%

SLA covered

Pub/Sub

Messaging and event ingestion

Messaging

Uptime 99.95%

SLA covered

Cloud CDN

Content delivery network

CDN

Uptime 99.95%

SLA covered

Cloud Run functions

—

Uptime 99.95%

SLA not covered

App Engine

—

Uptime 99.95%

SLA not covered

Cloud Build

—

Uptime 99.95%

SLA not covered

Cloud HSM

—

Uptime 99.95%

SLA not covered

Cloud Observability (Monitoring, Logging)

—

Uptime 99.95%

SLA not covered

Cloud Tasks

—

Uptime 99.95%

SLA not covered

Datastore

—

Uptime 99.95%

SLA not covered

Identity Platform

—

Uptime 99.95%

SLA not covered

Managed Service for Apache Kafka

—

Uptime 99.95%

SLA not covered

Media CDN

—

Uptime 99.95%

SLA not covered

Secret Manager

—

Uptime 99.95%

SLA not covered

Cloud Key Management Service

—

Uptime 99.95%

SLA not covered

Dataflow

—

Uptime 99.9%

SLA not covered

Anti Money Laundering AI

—

Uptime 99.9%

SLA not covered

Application Integration

—

Uptime 99.9%

SLA not covered

AutoML Translation

—

Uptime 99.9%

SLA not covered

Bare Metal Solution

—

Uptime 99.9%

SLA not covered

Certificate Authority Service

—

Uptime 99.9%

SLA not covered

Cloud External Key Manager

—

Uptime 99.9%

SLA not covered

Cloud Healthcare

—

Uptime 99.9%

SLA not covered

Cloud Identity Services

—

Uptime 99.9%

SLA not covered

Cloud Natural Language API

—

Uptime 99.9%

SLA not covered

Cloud Service Mesh

—

Uptime 99.9%

SLA not covered

Cloud Translation

—

Uptime 99.9%

SLA not covered

Cloud Vision

—

Uptime 99.9%

SLA not covered

Data Catalog

—

Uptime 99.9%

SLA not covered

Dialogflow

—

Uptime 99.9%

SLA not covered

Document AI

—

Uptime 99.9%

SLA not covered

Gemini for Google Cloud

—

Uptime 99.9%

SLA not covered

Looker (Google Cloud core)

—

Uptime 99.9%

SLA not covered

Looker Studio Pro

—

Uptime 99.9%

SLA not covered

Managed Service for Microsoft Active Directory

—

Uptime 99.9%

SLA not covered

Network Connectivity Center

—

Uptime 99.9%

SLA not covered

reCAPTCHA Enterprise

—

Uptime 99.9%

SLA not covered

Security Command Center

—

Uptime 99.9%

SLA not covered

Speech-to-Text

—

Uptime 99.9%

SLA not covered

Talent Solution

—

Uptime 99.9%

SLA not covered

Text-to-Speech

—

Uptime 99.9%

SLA not covered

Transcoder API

—

Uptime 99.9%

SLA not covered

Vertex AI Platform

—

Uptime 99.9%

SLA not covered

Vertex AI Search for commerce

—

Uptime 99.9%

SLA not covered

Vertex AI Vector Search

—

Uptime 99.9%

SLA not covered

Vertex AI Vision

—

Uptime 99.9%

SLA not covered

Video Intelligence API

—

Uptime 99.9%

SLA not covered

Workflows

—

Uptime 99.9%

SLA not covered

Cloud Composer

—

Uptime 99.5%

SLA not covered

Cloud Data Fusion

—

Uptime 99.5%

SLA not covered

Cloud DLP

—

Uptime 99.5%

SLA not covered

Cloud Scheduler

—

Uptime 99.5%

SLA not covered

Cloud Workstations

—

Uptime 99.5%

SLA not covered

Dataplex

—

Uptime 99.5%

SLA not covered

Dataproc

—

Uptime 99.5%

SLA not covered

Dataproc Metastore

—

Uptime 99.5%

SLA not covered

Gemini Enterprise

—

Uptime 99.5%

SLA not covered

Gemini on Vertex

—

Uptime 99.5%

SLA not covered

Google Earth Engine

—

Uptime 99.5%

SLA not covered

AI Platform Training and Prediction

—

Uptime 99.5%

SLA not covered

Cloud DNS

—

Uptime 100%

SLA not covered

Blockchain Node Engine

—

Uptime 99%

SLA not covered

IoT Core

—

Uptime —

SLA not covered

Parallelstore

—

Uptime —

SLA not covered

Secure Web Proxy

—

Uptime —

SLA not covered

Vertex AI Feature Store

—

Uptime 99%

SLA not covered

Cloud Storage for Firebase

—

Uptime —

SLA not covered

Notes — GCP is a Cloud Infrastructure provider. See the official SLA at https://cloud.google.com/terms/sla.

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