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Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime, credits up to 50%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.5%
Uptime
50%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Submission
Support Ticket · console.cloud.google.com/support
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to future monthly bills
Required evidence: Project ID, Affected covered service, Incident timestamps, Error-rate / impact evidence
Common exclusions
Scheduled maintenance
Pre-GA / preview features
Errors from factors outside Google's reasonable control
Customer hardware/software or misconfiguration
Quota or rate-limit violations
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Gemini API (Vertex AI)
generateContent / streamGenerateContent online inference
AI
Uptime 99.5%
SLA covered
Provisioned Throughput
Reserved-capacity inference with a latency-attainment SLO
AI
Uptime —
SLA covered
Google AI Studio
Free developer tier (best-effort, no SLA)
AI
Uptime —
SLA not covered
Notes — Google Gemini is an AI & Machine Learning provider. See the official SLA at https://cloud.google.com/vertex-ai/generative-ai/sla.
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