Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Common exclusions
Support tiers complementary, not the SLA
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Notes — GitLab is a DevOps & Development provider. See the official SLA at https://handbook.gitlab.com/handbook/engineering/infrastructure-platforms/service-level-agreement/. The current SLA (effective for Ultimate-tier SaaS purchased or renewed on or after 2026-01-01) commits to a 99.9% Monthly Uptime Percentage for Covered Experiences (Issues and Merge Requests, Git operations, Container Registry, Package Registry, and related API requests). Service credits are claims-based: 5% of monthly fees when uptime is 99.5% to below 99.9%, and 10% when below 99.5%. Claims must be submitted via support.gitlab.com within thirty (30) days after the end of the affected month.