✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
no_credit
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · helpscout.com/contact/
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Help Scout Beacon
Embeddable chat widget
Chat
Uptime —
SLA covered
Help Scout Docs
Knowledge base
Knowledge Base
Uptime —
SLA covered
Help Scout Mailbox
Shared mailbox
Help Desk
Uptime —
SLA covered
Help Scout Messages
In-app messaging
In-App Messaging
Uptime —
SLA covered
Notes — Help Scout is a Other SaaS provider. See the official SLA at https://www.helpscout.com/company/legal/terms-of-service/.
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