✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support Ticket · help.heroku.com
Deadline
30 days of incident
Review timeline
15 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Heroku Connect
Salesforce sync
Integration
Uptime —
SLA covered
Heroku Kafka
Managed Apache Kafka
Messaging
Uptime —
SLA covered
Heroku Key-Value Store
Managed Redis
Database
Uptime —
SLA covered
Heroku Pipelines
CI/CD pipelines
CI/CD
Uptime —
SLA covered
Heroku Postgres
Managed PostgreSQL
Database
Uptime —
SLA covered
Heroku Runtime
Application runtime (dynos)
PaaS
Uptime —
SLA covered
Notes — Heroku is a Cloud Infrastructure provider. See the official SLA at https://www.heroku.com/policy/promise.
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