✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · huggingface.co/support
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
AutoTrain
Automated model training
AI
Uptime —
SLA covered
Hugging Face Hub
Model and dataset repository
AI
Uptime —
SLA covered
Inference API
Model inference endpoints
AI
Uptime —
SLA covered
Spaces
ML app hosting
AI
Uptime —
SLA covered
Notes — Hugging Face is a AI & Machine Learning provider. See the official SLA at https://huggingface.co/terms-of-service.
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