Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Common exclusions
Support tiers complementary, not the SLA
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Notes — JumpCloud is a Security & Identity provider. The uptime/service-credit SLA is published in the Premium Support Description, linked from JumpCloud’s support policies page at https://jumpcloud.com/policies and incorporated into the DAASA customer agreement (https://jumpcloud.com/legal/daasa).