✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · help.klaviyo.com/hc/en-us
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Klaviyo CDP
Customer data platform
CDP
Uptime —
SLA covered
Klaviyo Email
Email marketing
Email Marketing
Uptime —
SLA covered
Klaviyo Flows
Automated flows
Marketing Automation
Uptime —
SLA covered
Klaviyo Reviews
Product reviews
Reviews
Uptime —
SLA covered
Klaviyo SMS
SMS marketing
SMS Marketing
Uptime —
SLA covered
Notes — Klaviyo is a Marketing & Analytics provider. Klaviyo does not publish a public uptime SLA or service-credit policy; its Terms of Service disclaims any availability guarantee. See Klaviyo’s legal documents at https://www.klaviyo.com/legal.
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