✓
Credit-backed
Publishes an SLA backed by service credits: 99.9% uptime.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
10×
Max credit
—
Claim window
Auto-credit
Remedy
All
Min plan
How to claim
Credit applied
Automatically applied to the customer account; no claim required
Common exclusions
Scheduled Downtime for maintenance
Slowness or other performance issues with individual features
Issues caused by external apps or third parties
Pilot, alpha, or beta products
External network or equipment problems outside of Lever's reasonable control
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Lever Analytics
Recruiting analytics
Analytics
Uptime 99.9%
SLA covered
Lever API
Integration API
API
Uptime 99.9%
SLA covered
Lever Nurture
Candidate relationship management
CRM
Uptime 99.9%
SLA covered
LeverTRM for Hire
Talent acquisition platform
ATS
Uptime 99.9%
SLA covered
Notes — Lever is a HR & People Operations provider. See the official SLA at https://www.lever.co/agreements/sla/.
Found an error?
Suggest a correction ↗