✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Sep 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
N/A - No public SLA credits · lumalabs.ai/contact-sales
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Dream Machine
Text/image-to-video generation
AI
Uptime —
SLA not covered
Photon
Image generation model
AI
Uptime —
SLA not covered
Dream Machine API
Provisioned API access
AI
Uptime —
SLA covered
Notes — Luma AI is an AI & Machine Learning provider. See the current terms at https://lumalabs.ai/legal/terms-of-service.
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