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Credit-backed
Publishes an SLA backed by per-incident service credits: 99.99% uptime, credits up to 50%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.99%
Uptime
50%
Max credit
30d
Claim window
Credit
Remedy
—
Min plan
How to claim
Submission
Support ticket in Control Panel
Deadline
30 days of incident
Credit applied
Credit applied to account
Required evidence: Customer must show that its use of the Services was adversely affected
Common exclusions
Maintenance
Denial of service attacks
Virus activity
Hacking attempts
Any other circumstances not within Mailgun's control
Breaches of Terms of Service or Acceptable Use Policy
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Mailgun API
API service listed on the status page
Email
Uptime 99.99%
SLA covered
Mailgun SMTP
SMTP service listed on the status page
Email
Uptime 99.99%
SLA covered
Mailgun Outbound Delivery
Outbound Delivery service listed on the status page
Email
Uptime 99.99%
SLA covered
Notes — Mailgun is a Communication & Collaboration provider. See the official SLA at https://www.mailgun.com/legal/sla/.
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