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SLA Profile

Monday.com

Productivity ·monday.com ↗ ·verified Jun 2026
Official SLA ↗
✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 30%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
30%
Max credit
90d
Claim window
Credit
Remedy
Enterprise
Min plan

Reference calculation

Estimate service credit

See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.

Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.

The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.

How to claim

Submission Email · mailto:support@monday.com
Deadline 90 days of incident
Review timeline Not specified
Credit applied Applied against future payment obligations (non-refundable)
Required evidence: Detailed Credit request

Common exclusions

Planned maintenance (with 3+ days notice)
Acts beyond monday.com's reasonable control
Customer or third-party issues
Denial of service (DDoS) attacks
Read-Only Mode under 45 minutes

Support tiers complementary, not the SLA

Standard SLA-eligible
Included · Business hours
Enterprise SLA-eligible
Custom · 24/7

Per-service SLAs · 3

Most platforms commit to SLAs per service, not one blanket number.
Service
Category
Uptime
SLA
Monday.com Work OS (Enterprise)
Enterprise plans only - 90-day claim window
Project Management
Uptime 99.9%
SLA covered
Monday.com Work OS (Standard/Pro)
No financial SLA for Standard/Pro tiers
Project Management
Uptime 99.9%
SLA covered
Monday.com WorkDocs (Enterprise)
Document collaboration - Enterprise only
Collaboration
Uptime 99.9%
SLA covered

Notes — Monday.com is a Productivity & Collaboration provider. See the official SLA at https://monday.com/l/legal/monday-com-service-level-agreement-for-enterprise-plan/. The financial SLA (99.9% uptime, tiered service credits) applies to Enterprise Plan customers only; lower tiers (Standard/Pro) have no financial SLA.

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