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SLA Profile

MuleSoft

Developer Tools ·mulesoft.com ↗ ·verified Jun 2026
Official SLA ↗
✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime, credits up to 15%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.95%
Uptime
15%
Max credit
10d
Claim window
Credit
Remedy
Standard
Min plan

Reference calculation

Estimate service credit

See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.

Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.

The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.

How to claim

Submission Notify Salesforce (SFDC) support · status.salesforce.com/products/Mulesoft
Deadline 10 days of incident
Review timeline Not specified
Credit applied Service credit for future subscriptions
Required evidence: Notification of unavailability for the affected calendar month

Common exclusions

Force majeure events
Causes contributed directly by Customer, its Affiliates or vendors
Software or hardware not provided by SFDC
Regularly scheduled maintenance
CloudHub application not deployed to two or more CloudHub Workers
CloudHub application not deployed in a production environment

Support tiers complementary, not the SLA

Standard SLA-eligible
Included · Business hours
Enterprise SLA-eligible
Custom · 24/7

Per-service SLAs · 5

Most platforms commit to SLAs per service, not one blanket number.
Service
Category
Uptime
SLA
Anypoint Exchange
API and asset marketplace
API Marketplace
Uptime 99.95%
SLA covered
Anypoint Platform
Integration platform
iPaaS
Uptime 99.95%
SLA covered
API Manager
API management
API Management
Uptime 99.95%
SLA covered
CloudHub
Cloud integration runtime
Runtime
Uptime 99.95%
SLA covered
MuleSoft Composer
No-code integration
No-Code Integration
Uptime 99.95%
SLA covered

Notes — MuleSoft is a Integration & Automation provider. See the official MuleSoft Cloud Offerings SLA at https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Agreements/mulesoft-cloud-offerings-SLA-forSalesforce-uMSA.pdf.

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